Free Nationwide Delivery
Delivery Details
AJ Madison has a nationwide network of shipping partners who enable them to offer free threshold delivery on most appliances in most areas. Input your zip code on any product page or in the cart to see if your order qualifies for Free Delivery.
Delivery to remote areas may not qualify for Free Delivery and may incur an additional surcharge.
Standard Free Delivery includes:
- Inside delivery of your appliances.
- Exclusions may apply in remote areas or where AJ Madison’s carrier only offers curbside delivery.
Standard Free Delivery does NOT include:
- Stairs
- Unpacking
- Plugging in
- Installation
- Debris/packaging removal
- Haul Away/Removal of old appliances
Additional Services Are Available(and need to be ordered before your order is shipped):
- Installation
- Installation Kits
- Haul Away/Removal of your old appliances
Remote Areas:
- Delivery to remote areas may incur an additional surcharge.
- Ferry Delivery: There is an additional charge for any orders that need to be delivered by ferry. This is a non-negotiable flat fee. The most common areas that need a ferry for delivery include Fire Island, Shelter Island, parts of Washington State, and parts of Massachusetts (Nantucket, Martha's Vineyard, etc.).
APOs/PO Boxes/International:
- AJ Madison does not ship to APOs or PO Boxes. AJ Madison only ships to the continental United States.
- AJ Madison does not ship directly to Alaska, Hawaii, Canada, or international addresses; however, they can ship to the freight forwarder. AJ Madison is not responsible for products moved out of the continental United States, all warranties will be void.
Delivery Options
AJ Madison delivers your appliance using methods that are economical, quick, and secure. Our shipping options depend on the size and construction of the item, and they include:
Smaller Items:
For most smaller items such as air conditioners (less than 8,000 BTUs), microwaves, and range hoods there are four delivery options:
- UPS or FedEx Ground: Order delivers 1-7 business days after it leaves the warehouse.
- UPS or FedEx Next Day Air Saver: Order delivers by 3:00 p.m. the following business day after it ships.
- UPS or FedEx Next Day Air: Order delivers by 12:00 p.m. the following business day after it ships.
- UPS or FedEx 2nd Day Air: Order delivers two days after it ships.
Express Deliveries Notice:
You need to call AJ Madison’s sales team to ensure your item is eligible. They cannot guarantee express deliveries.
Larger Items:
Larger items such as ranges, large refrigerators, air conditioners(more than 8,000 BTUs), or delicate items like glass cooktops, etc. require freight shipment. Returns on large items must also be returned freight. Delivery times are generally 1-2 weeks. If you live in a remote area or a ferry is required to complete the delivery, additional time and charges may apply. Here are the large item delivery options:
- Standard Delivery - This includes delivery to your front door (steps are not included).
- Always check your delivery upon arrival and if you notice any damage refuse the delivery, note it on the delivery slip and contact AJ Madison immediately at 800-570-3355.
- White Glove Delivery - This delivery includes delivery to the room of your choice. Inspect your item at the time of delivery if you notice any problem contact AJ Madison’s customer service department at 800-570-3355.
- In Home Delivery - This delivery method includes a two-man delivery to the room of your choice. This method does include steps but does not include unpacking, plugging in, installation, or debris removal. These services may be added to your order for an additional charge by calling AJ Madison’s sales department at 800-570-3355.
PRO/Built In Units:
The in-Home Delivery method does not cover steps for pro-style appliances (such as Built-In Refrigerators, Pro Ranges, Built-In Grills, etc). Additionally, pro or heavy items may need additional manpower to safely bring the appliance into your home. Additional manpower may be subject to an additional charge above the delivery charge. The following services such as unpacking, plugging in, installation, and removal of appliances can be added for an additional charge by calling AJ Madison’s sales department at 800-570-3355.
Note
- AJ Madison will ship your order complete when all the items on your order are available. All quick ship items will ship within 2-3 business days. If one or more items that are on your order are not a quick ship item contact AJ Madison’s customer service department at 800-570-3355 if you would like them to split ship your order for an additional fee.
- There is a $200 charge for any orders that need to be delivered with a ferry. This is a non-negotiable flat fee. The most common areas that need a ferry for delivery include Fire Island, Shelter Island, parts of Washington State, and parts of Massachusetts (Nantucket, Martha's Vineyard, etc.).
- With all these delivery methods, inspect your item at the time of delivery. Should you find any damage, note it on the delivery ticket and call AJ Madison immediately to report it. As noted, their delivery options do not include unpacking; therefore, they request that the customer inspects the package as best as possible at the time of delivery, noting any damage to the packaging on the delivery documents.
Appliance Delivery Time
Appliances (because of their many delicate parts and bulky nature) require special shipping methods to ensure they arrive in brand new condition. Because of this, they can take a longer time to ship than smaller merchandise. AJ Madison will always strive for prompt delivery, and here are the approximate delivery times based on location:
- Within the New York Metro Area: 2 - 4 Business Days
- Outside of the New York Metro Area: 1 - 2 Weeks
- AJ Madison offers you the option of choosing the delivery date for convenience. If you would like your item delivered on a later date, contact them two weeks prior to the ship date. If it is needed earlier, contact them and they will do their best to accommodate your request.
- Delivery times assume that the ordered item is currently in stock. Out of stock products will be subject to a later delivery date.
- The New York Metro area includes the five boroughs, select parts of Northern New Jersey, Westchester, Long Island, and the majority of Connecticut and Pennsylvania.
Quick Ship
Items labelled as Quick Ship will ship within three business days from AJ Madison’s warehouse in Cranbury, New Jersey. Actual delivery times will vary based on your location. If you are ordering multiple items and not all items qualify for Quick Ship, the order will ship when all items have been allocated.