They can only give refunds for goods that are returned in a perfect unsoiled condition and with all packaging, labelling and hangtags fully attached. They aim to process any refund due to you within 14 days of the day they received your returned goods. In most cases, they should be able to do this sooner, however, please do bear with them during peak sales periods. They aim to make refunds using the same method you used to pay for your purchase.
If your order qualified for a free gift (see Offers & Free Gifts) and you are returning all of the items you ordered but do not also return the free gift they will deduct the price of the free gift from any refund amount (unless you notify them when making the order that you did not want the gift).
For further information on their refund policy please see their Terms and Conditions of Sale.