What are the Tommy Hilfiger payment methods?
Tommy Hilfiger accepts all of the major Credit/Debit Cards and PayPal.
How much will I be charged for shipping?
Shipping costs are based on your chosen method. Total shipping charges will be displayed at checkout before order completion. Visit their Shipping Methods & Charges page for more information.
Can I change or cancel my order?
If you need to cancel your order, they offer a 30-minute grace period upon confirmation. Please note your order will be processed after 30 minutes. Changes and cancellations attempted after this window will not be validated. At this time they are unable to modify an order.
My package arrived damaged, what do I do?
If you receive a package that appears to have been tampered with or is damaged, please contact your carrier immediately so that an investigation can proceed. If you need additional support from them after they begin the investigation process, please contact them. They are there to help.
What’s your return policy?
For orders placed within the United States, they accept returns within 30 days after you receive shipping confirmation. For orders shipped to Canada, they accept returns within 40 days after shipping confirmation. In order to accept your return, items must be unworn with tags attached. Footwear must be unworn and include its original shoebox without post labels.
Please note, items marked FINAL SALE are not eligible for returns, refunds, exchanges, or credits.
Can I exchange a product?
At this time, they are unable to exchange products.
How long does it take to receive a refund?
Once they receive your return, please allow up to 14 business days for them to process your refund. It can take up to 5 additional business days after the refund is processed for your bank to credit the funds back to your account.