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VIP Outlet accepts VISA, Mastercard, Amex, and Amazon Pay.

For security purposes, they do not take payment information over the phone at this time. All payments must be completed through check out, by the customer. If you have any questions, please call them at 1-800-792-7372 and they will guide you through it.

Your order will be processed by one of their 6 fulfilment warehouses as soon as they receive it. They do their best to ship it out within 24-48 business hours of receiving the order. If you have any other questions, please do not hesitate to contact them by email at support@vipoutlet.com, or call them at 1-888-792-7372, 7 days a week from 9 AM to 9 PM EST.

Once your order ships, it will take the carrier 1-2 business days to show movement on the tracking information page. If there is no movement after 3 days, please contact them at 888-792-7372 or chat with them to conduct an investigation.

If you experience a problem with any items purchased from them and wish to return them, please go to your “My Orders” area and click on “Return This Item” to initiate an RMA (Return Merchandise Authorization) claim. Once you enter all of the necessary information, a return shipping label will be generated for you to return the item to one of our facilities. Alternatively, you can also file an RMA claim using the online form at rma.vipoutlet.com, or contact them at support@vipoutlet.com. Please make sure you that you are within their 90-Day Warranty period. Please note that if you purchase wholesale on VIPOUTLET.com you are responsible for the return shipping cost and will only be allowed to return defective units for replacements of the same model or similar value.

Once you have spoken with one of their customer service representatives or initiated an RMA claim (see Returns), and they receive your item back at one of their facilities, they will process your refund. Refunds are returned to the original form of payment. Please note that the time it takes for the funds to appear on your original form of payment is solely due to that specific financial institution or credit card. Typical industry times are 3-5 business days.