How do I get a refund by credit card or debit card?
You will receive your refund on the same card that you used to pay for your order. It usually takes around 3-20 business days for the money to arrive.
For more information about the refund status, please check the order details page on their website.
It normally takes 3-20 business days for refunds to be processed. If the refund status is marked as “Complete”, but you can’t find the payment in your bank account, please contact their Customer Service Team.
Why some products have the label of Local Return, some not?
It depends on the sellers. If the sellers support local return service, you could see “Local Return” labels.
Who pay for the returning shipment fee?
Buyer needs to pay for the returning shipping fee.
How many days do I have to complete the return?
You should complete the return within 10 days after opening a dispute. A kind reminder, after return, please don’t forget to go back to the dispute page to fill out the returning number as well as shipment provider online to confirm return.
How long will it take for me to get the refund?
After return, normally they will receive your returned parcel within 7 working days. After that, they will inspect your parcel within 1 day. If it meets the condition to be refunded, they will execute a refund to you within 2 days, which will reach your account within 3-20 working days.