What payment types does Bally accept?
Bally accepts VISA, Mastercard, American Express, Discover and Paypal.
Can I track my order?
Once your order has been dispatched, Bally will send you an email detailing the courier and the tracking number. You will be able to use this number to track your order.
How long will it take for me to get my order?
Upon confirmation of your order, it will take from 3 to 7 working days to receive your order, depending on the delivery option selected. Please note that the delivery option does not include the order processing time which can take up to 48h. Deliveries will be made between 7 am and 7 pm Monday to Friday and require a signature.
How much does shipping cost?
Bally offers free Standard Delivery on all orders except for orders that contain shoe care products only.
Can I return my order in store?
Yes, orders placed online can be returned to a store of your choice (excluding outlet and airport stores). Please note they can only accept store returns within the same country of delivery. From the day of receipt, you will have fourteen (14) days to submit a returns request. All returned merchandise must be in a new and unused condition with all tags and labels still attached. Bally will issue a credit for the amount originally paid. They can only issue a refund to the original form of payment. They will send you a return confirmation email once your refund has been issued.
When will I receive my refund?
All items are rigorously quality checked. Once your goods are deemed to be in perfect condition, new, unused and with all tags and labels attached, Bally will credit your card/payment method with the price originally paid.
Bally will credit your card/payment method originally used as soon as your items have been checked. They will send you an email confirmation once your refund has been issued.
Please note Bally is only able to refund the card/payment method originally used for the purchase and it may take up to 10 days, from the date of refund, to appear on your statement/in your account depending on your card/payment issuer.
