How much does shipping cost?
They offer a flat $5 shipping charge for items being shipped within the continental USA. For orders outside of the continental USA or other countries, different shipping rates apply.
Can you hold my package for a later date?
Unfortunately, they are not able to hold any orders unless there are extenuating circumstances like extreme weather events or emergencies.
How long will it take for my order to be delivered?
They dispatch all orders within 3 business days from the date that the order was placed. All estimated delivery dates are clearly stated on their website.
How long does a refund take to process?
The moment your goods reaches them it will be processed by a member of staff from their Returns Department. Soon afterwards a refund will be sent to the card used at the time of purchase. This will normally take 3 working days to complete. Unfortunately, they have no control over this timeframe and the expediency of this service rests solely on your bank or card provider.
Do you offer exchanges?
If you’d like to exchange a piece of unwanted jewellery for a different piece you can contact them within 30 days of receiving it. All exchanges must be equal to or greater than the initial order value. They will always endeavour to facilitate your request, provided it is within the 30 day period.