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Big Poppa Smokers accept VISA, Mastercard, American Express, Discover Card, Amazon Pay and PayPal.
Currently, Big Poppa Smokers delivers within the United States only.
Once your order ships, a shipment email with tracking details will be mailed to the email address you entered in at checkout. If you have not received your tracking, or if your tracking isn't working, please email customerservice@bigpoppasmokers.com with your name and order number and their team can assist you.
Rub, sauce, fuel, & accessory orders: ship via UPS, USPS, FedEx, or any other method that the Big Poppa Smokers warehouse chooses.
Grill + Smoker orders: ship via any freight company of Big Poppa Smokers' choosing. This includes, but is not limited to UPS Freight, SAIA, Conway, AAA, FedEx Freight, RoadRunner Transport, etc.
Big Poppa Smokers only accept returns for defective product within the manufacturer's warranty/expiration period, or within 90 days of order shipment, whichever is less. Please include your first/last name and order number so they can better assist you.
customerservice@bigpoppasmokers.com
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