What payment methods do you accept?
Ciate London accepts all majors of Debit and Credit Cards.
Where does Ciate London deliver?
Ciate London delivers to countries that are available during the checkout process.
What is your delivery time?
Within the UK the Ciate London aims to have your items with you within 2-7 working days (this may increase to 3-10 working days during busy periods such as Christmas). Within the rest of Europe, they aim to have your items to you within 5-7 working days (this may increase to 7-14 working days during busy periods such as Christmas & Black Friday discounts).
What happens, if I receive a damaged item?
If the items you’ve received are damaged, faulty, or not what you originally ordered, Ciate London will be happy to resend them to you. Please notify their Customer Service team within 7 days.
What is your return policy?
It’s okay if you change your mind, Ciate London offers a 28 day returns policy as long as the product is unopened and unused.