What are the Michaels payment methods?
Michaels accepts all of the major Credit/Debit Card and PayPal.
Where does Michaels ship?
Michaels ships within the USA only.
How do I designate curbside pickup for my online order?
All store pickup orders have the option for curbside pickup. Order your favourite supplies as store pickup, and when your order is ready, they will send you a notification email that includes a number to call for curbside assistance.
How do I add a person to pick up my order?
You will have the opportunity during checkout to designate an additional pickup person and they will notify you both when the order is ready. Please note: Whoever is picking up the order will need to bring a valid driver’s license or government-issued ID. For additions after the order has been placed, simply forward your notification email to them so they can present it at the time of pickup.
Can I cancel my order?
Items purchased online for in-store or curbside pickup can be cancelled through Track your order. Ship to home orders can only be cancelled within the first hour of being placed. Please Note: Mixed orders that contain both store pickup and ship to home items must be cancelled through Customer Care. They are only able to cancel the store pick up items and the ship to home portion of the order will process. For more information, please contact them.
How do I return my purchase?
Items that are picked up in-store can be returned to any Michaels. Please bring your order summary with the items that you want to return. For a ship to home orders, you have the option to either return to your local store or contact them directly to ship the items back. For return shipments, please contact them.
Does Michaels refund shipping charges for returns?
Michaels offers refunds on shipping charges for damaged or lost shipments.