What payment methods do you accept?
GOBI accepts all major Debit and Credit Cards.
Where does GOBI ships?
GOBI ships to the countries available in the checkout process.
How can I track my order?
Once your order is packed and dispatched, you will receive a shipment notification by email. This email will include the tracking number, which you can use on the DHL website at dhl.de to track the delivery status of your order.
Do I need to pay taxes and customs charges?
If you are ordering from within the European Union there will be no additional fees other than the shipping cost. In some countries outside the EU, customs charges must be paid by the customer before shipment is delivered.
What is your return policy?
Returns are eligible for up to 14 days. The return eligibility date will start once DHL announces the parcel was delivered to a customer. All returned items should be sent in their original condition including the tag.
How long does it take until I receive my refund?
After receiving your return, they will issue your refund within 14 business days and notify you by email. Please note that depending on your bank it might take a few days for the refund amount to appear in your account.