What is the payment method?
Joe's New Balance Outlet accept payments through all major Credit/Debit Cards and PayPal.
Where does Joe's New Balance Outlet deliver?
Joe's New Balance Outlet delivers to the United States only.
How can I track my order?
Customers can go to the track my order page and enter your order details to get updated with your order.
How long will it take to receive my order?
Orders shipped via UPS Ground will arrive within 5 business days, once shipped. To view all of our shipping options, please click here: https://www.joesnewbalanceoutlet.com/help/shippingordering You may track your order here: https://www.joesnewbalanceoutlet.com/help/orderstatus Keep in mind that an order for multiple items may ship from separate warehouses. All items will arrive within the Estimated Delivery time frame within their shipping options.
Why was my order cancelled?
Your order was cancelled because your shipping address is associated with the suspected unlicensed distribution of New Balance product. Joe's New Balance Outlet strictly serves individual consumers in the United States and is not licensed to sell products to international dealers. You may use joesnewbalanceoutlet.com only for your own non-commercial use to place an order or purchase products. Any other use is prohibited unless agreed to by New Balance in writing. Joe's New Balance Outlet delivery to you of an email confirmation following your placement of an order does not constitute our acceptance of such order, and they reserve the right to reject such order or limit the number of products under such order. You will not be charged for your order, and pending authorizations will be returned by your bank within 5 business days.
How do I return my order?
If you are not completely satisfied with the fit, look, or functionality of your new shoes or apparel, they will gladly provide you with a full refund within 30 days from the date of the purchase. Items must be returned in like-new condition to be eligible for return. Please note that, since they are an outlet store and dedicated to keeping their prices as low as possible, they are unable to provide free return shipping. Please include a copy of your order confirmation email with your return. Please ship your return merchandise back to them via the shipping method of your choice. Joe's New Balance Outlet return address is below: Joe's New Balance Outlet - Ecommerce Returns Returns 10 International Way Lawrence MA 01843 Once your return is received, the purchase price along with applicable taxes will be refunded to your original form of payment within 10 business days.