What is the payment method?
Koio accepts VISA, Mastercard, American Express, Shop Pay, Amazon Pay, Google Pay and PayPal.
Can I ship Internationally?
Koio do offer international shipping. However, you will be charged taxes and duties during the checkout process.
Can I track my order?
After placing an order you will receive shipping information including a tracking number when your items are on their way. You can expect your shoes to be shipped within 24 hours of placing an order on business days.
Can I change my order?
Koio is only able to make changes to your order before they are processed. Orders are usually processed within one hour of the order being placed. If you need to make a change to your order please email them at email@example.com or give them a call at (347) 961-9977.
What is your return policy?
Koio will accept returns for products that are unworn within 30 days of purchase.