What Payment Methods Are Accepted?
Their System Is Able to Process VISA, Mastercard, Discover and American Express Credit and Debit Cards. Your Billing Address Must Be a U.s. Address. Birkenstock Cannot Process Credit/debit Cards With Non-u.s. Billing Addresses. Birkenstock Also Offer Gift now and Afterpay as Payment Options.
Can I cancel my order?
Unfortunately, once an order is placed it cannot be cancelled or modified. If you no longer want the product, please wait until you have received the order shipment and then follow their return instructions to return the product for a refund.
How do I track my order?
You will receive an email confirmation as soon as your order ships. You can check the status of your order by following any of the below steps:
* Entering your order number and email address on the order status tracking page,
* Using the ups tracking number in your shipping confirmation email, or
* By viewing order status in your account if your order was placed using an existing account.
How long does an exchange take?
Exchanges can take 2-3 weeks to arrive, including the amount of time it takes to send back the return, processes the exchange, and ship the exchange.
What is your exchange policy?
Birkenstock offer free exchanges for a larger or smaller size on all orders within 30-days of delivery. Please contact their customer service team so they can assist you in setting up an exchange.
What is your return policy for footwear?
Footwear and accessories may be returned at no charge, in original purchase condition and packaging, within 30 days of delivery. All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.
How long does it take to receive my refund?
After inspecting your return, they will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.
