Not 100% in love with your product purchased from MelissaAndDoug.com? Your happiness is their mission. After receiving your product, you have 90 days to return it, as long as it’s in a new and unused condition and in its original packaging. You'll also need a Return Merchandise Authorization number (more on that below). Please note that they currently do not offer gift exchanges.
For returns, they’ll gladly refund your purchase price, excluding shipping and handling charges. There are no restocking fees. (Please see conditions below.)
When you receive your order, their contact information will be displayed on the packing slip. Please keep your packing slip in case you need to arrange for a return and read the instructions thoroughly for faster processing of returns. Also, please keep any emails you receive regarding your order, as they may contain important information.
Once they receive your return, they will process a refund within 14 business days to the original form of payment. Your bank may require additional time to post this transaction to your account.
For help processing a return, please give their friendly team a call during business hours at 1-800-718-5365.