NOVA of California Coupons April 2024

NOVA of California accepts all major Credit/Debit cards and PayPal.

NOVA of California ships within the US.

You may view your order status and history by logging in to your account.

For Retail :

Free Shipping

For Trade :

All freight charges are based on FOB NOVA Warehouse, located in Canada Court, CA.
Small parcels that are not fragile and meet the parcel size instructions are shipped utilizing FedEx Ground and UPS Ground.
In-stock merchandise is shipped the next business day for accounts with terms or when payment is received for prepaid accounts.
NOVA will ship partial orders unless otherwise specified on the purchase order.
Palletized goods or items that exceed parcel carrier limits in size and weight will be shipped using common carriers / Less Than Truckload (LTL).
All shipments will be shipped freight prepaid and charges will be added to the invoice.

Shipping costs provided by sales representatives or listed on the NOVA Web Store are estimates only.

Shipping costs may change due to the combined size and weight of the order. Customers will be notified if the cost exceeds the estimated shipping cost.

Third-Party billing option is available per request.

Drop Ship:

A $25 fee will apply to any shipment going to any address other than a customer’s location.

Customers requesting drop ship service must possess a valid Resale Certificate. NOVA must have this certificate on file.

Lift Gate Service for residential delivery: Up to $50 lift gate service fee per location for LTL shipments will be charged when the service is required.

Shipping Rates
Shipping rates vary based on distance, weight, and dimensions.
Guideline rate expectations are:
• West Coast: 12%
• Midwest: 16%
• East Coast: 22%

Contact them directly for an exact quote.

Defective Goods:
NOVA California refers to defective goods as factory defects or missing parts (it does not refer to damage that occurs during transit). Any product defect must be reported within 10 days of you receiving your order. After 10 days, they will replace your item subject to item availability, however, charges may apply. Replacement will be sent free of charge including return shipping cost and the shipping of the replacement product.

NOVA California will ask you to send photos of the defective products. Please do not discard the defective product. Failure to do so may incur a charge for the replacement. They ask for your cooperation to evaluate the defect. If it is an installation or assembly-related question, they ask you to work with their customer service team to solve this issue. During the inspection, if a returned item is found to be in working condition, you may not be eligible for a refund and will incur a 25% restocking fee. NOVA California is not liable for any labour costs that may occur due to the receipt of defective goods.

Damaged Goods:
NOVA California refers to damaged goods to a damage occurs during transit. They require the receiver to inspect products and packaging upon receipt of shipment to determine any freight damage (visible or concealed) and report to customer service within 48 hours of the receipt of an item. Failing to report damage in 48 hours means they will not be able to file a claim with their freight carrier and therefore NOVA California will not be responsible for any damage.

NOVA will not be responsible for any incidental damage arising from the use of the product. Once they are notified of the damage within a time frame, they will file a claim with their carrier. This claim takes about 10 business days to process. Please do not discard a damaged item or packaging during this period. The shipper will be sent to collect the item for inspection and processing. They ask your cooperation to assist them in this process by having the item available for pick up at the requested date, time and location.

In some situations, they can send a replacement item at no cost as soon as the damaged item has been picked up by the shipper. However, the claim is still considered to be outstanding and could result in a charge for the replacement item depending on the outcome of the claim. Replacements are subject to the availability.
If you receive a product with a dented shade, dented base or broken glass, they will send a replacement shade, base or glass at no cost as long as it was reported to them within 48 hours. NOVA California is not liable for any labour costs that may occur due to the receipt of damaged goods.

NOVA California accepts returns in new, uninstalled condition and original packaging within 30 days of receipt, unless otherwise notes on the product page. Contact their customer service to get a return authorization number. Once your return request has been authorized, you will receive a shipping labels by email. Print and attach to the box and drop off at your local UPS/FedEx store. You may use your own shipping account to return an item, simply provide them a tracking number. Return Authorization will expire 10 days after the date it was issued so please initiate the shipment within the time frame.

Buyer’s remorse return is subject to a 25% restocking fee. Item (s) must be in the original box to avoid any damage. If an item is received damaged, there will be no refund. If you prefer to use your own shipping account damages occurring during shipment are the responsibility of the customer and an appropriate claim should be made directly with your freight company.

Your refund credit will be issued after the item has been received and inspected. You are responsible for the return shipping cost, restocking fee and the total cost of the items if they arrive damaged. The total cost will be deducted from the credit amount.

Please note that due to customs, shipping and duty fees, they are unable to accept returns on any Canadian orders and Hawaii, Puerto Rico, and Alaska orders.

Customer-made items and Items marked “Non-returnable” and may not be cancelled or returned.

Once they receive your order, it may not be possible to cancel an order that is in process. To request a cancellation, please contact customer service at customerservice@novaofcalifornia.com and they will stop or modify the order. Once an order has been shipped, cancellation is not possible. Cancellation requests may take several days to process and you will be sent a return authorization email confirmation. You may have the option to return the item once it is received. The standard return process and policy will apply to a refund.