To claim a return or exchange, please first email them aftersales@ipitaka.com to file a claim. Please include your PO number, name, address, and phone number including area code with the name of the item and a description of the problem. They will evaluate the claim at our discretion within 3-5 business days after receiving your email. If the application meets our manufacturing defects, they will begin to process the claim. You may be requested to get the claimed product or part at the warranty location. Once the product or parts are received with the repair order number, they will refund your processing and repair fees or replace your product at our discretion. If sending a MagEZ Wallet, they recommend using a service like UPS or FedEx, which will give you a tracking number. Once your Wallet is safely in their hands, the warranty process will begin. They recommend that you securely package your items in original packing materials. PITAKA is not responsible for lost or stolen articles.