What is the payment method?
ProBikeKit accepts PayPal, American Express, Visa, Maestro, Master Card, and Discover.
Do I get next day delivery?
This is their standard next day service. Order before 9 pm, 7 days a week, for delivery the next day. No deliveries take place on a Bank holiday. If a mobile number is provided you will receive a text message from the courier confirming that your parcel is out for delivery, and also when it is delivered. This will also be confirmed by email. You will also receive a tracking number to track your parcel online. This mobile number will not be used for anything other than to ensure your parcel reaches you smoothly. Orders for over £200 will automatically be upgraded to Next Day Delivery without any additional cost.
How will I receive a Gift Voucher?
Once your order has been processed and they have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. You will not receive anything in the post for Gift Vouchers that you order.
Is there any Risk and Loss?
The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. They are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission.
What should I do if I receive an incorrect item?
They have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept their apologies if you have received an incorrect item. As part of their customer objectives, they will do their utmost to resolve your query with speed, ease and with absolute minimal inconvenience. They will review each case individually when considering the return of the product; in some cases, they may require further information such as pictures so they can choose the best course of action.