What is Rachael Ray payment method?
Rachael Ray accepts all major Credit/Debit Card.
Where does Rachael Ray ship?
Rachael Ray ships within the US.
When will my order ship?
Orders were placed before 11:59 a.m. ET / 8:59 a.m. PT will ship the same business day. Orders were placed at 11:59 a.m. ET / 8:59 a.m. PT will ship the next business day.
Shipping charges for non-UPS® ground shipping orders are calculated on total shipping weight and ship-to-address location.
What if I receive a damaged item?
They are sorry you have received a damaged item from PotsandPans.com. Please follow one of the two options below:
* Please SUBMIT A QUESTION or CHAT with them and they will research your order issue to determine if they would like you to ship the damaged item back. Please provide your order number and the item number of the damaged product when submitting your email to them.
* Please call their Consumer Relations Department at (800) 450-0156, Monday through Friday, 7:30 am to 4 pm PST (Pacific Standard Time) excluding holidays. Have your order number and the damaged item number handy when contacting them for assistance.
What if I receive the wrong item?
They apologize if they have shipped you an incorrect item from their website. Please follow one of the three options below:
* Please Submit a question to them and they will research your order issue to determine if they would like you to ship the item back and place another order. Please provide your order number and the incorrect item sent when submitting your question to them.
* You can call their Consumer Relations Department at (800) 450-0156 for assistance, Monday through Friday, 7:30 am to 4:00 pm PST (Pacific Standard Time) excluding holidays. Please provide your order number and the incorrect item number sent when contacting them.
* You can also chat with them by visiting their support page.