What is Vitacost payment policy?
Vitacost accepts VISA, Mastercard, American Express, Discover Card, JCB, UnionPay and PayPal.
Does Vitacost ship internationally?
Yes, Vitacost ships internationally.
Do you accept returns?
They do not accept returns. They have this policy in an effort to protect the safety of their employees, save you the hassle of re-packing/shipping items and to reduce the environmental impact of shipping the same item multiple times. They recommend checking product packaging, details and reviews of an item before purchase.
What if I received a damaged or defective item?
They follow strict packing processes and utilize effective materials to ensure your items stay protected on their way to you. If you receive a damaged or defective item in your order, please request a refund or replacement and wait until your request is approved before discarding any damaged boxes, packaging, or products, as they may request pictures of any damages to help in the processing of your request.
How do I cancel or modify an order?
If your order is placed while logged into your account, there is a very limited window of time, approximately 15 minutes from the time the order was placed, in which you are able to cancel it or make specific changes, including removing items and/or changing your shipping address and the method by visiting the My Account page. Note that you cannot add items to your order once it has been placed.