What is the payment method?
Blue Apron accept VISA, Mastercard, American Express, Discover Card, Apple Pay, and PayPal.
Do you ship Worldwide?
Unfortunately, Blue Apron is unable to ship Worldwide. Blue Apron ships within United State only.
How do I reschedule a meal delivery?
If you’d like to change your delivery day for an upcoming week, visit your Upcoming page and locate the order you’d like to modify. Select ‘Manage Delivery’ for the option to reschedule and select your preferred date out of the available delivery days. This will change your delivery day for that order while keeping the rest of your deliveries scheduled for your regular weekly delivery day indicated in your Plan Settings.
You can also temporarily change your delivery day on the mobile app by locating the delivery date you’d like to reschedule on your ‘Upcoming’ tab. Tap the blue edit button at the bottom of your screen and select ‘Reschedule Delivery’ to choose a new date.
How long will my ingredients stay fresh in transit?
Blue Apron make every effort to ensure that each box arrives at your doorstep with all ingredients at the appropriate temperatures. They carefully pack their boxes with insulated thermal liners and refrigerants to maintain appropriate temperatures during transit and delivery, and their team of packaging and food safety experts regularly assess the efficacy of their packaging, which they modify as needed. For example, they may alter the size or quantity of refrigerants, or use thermal liners with varying levels of insulation, based on the season, weather conditions, box contents, and delivery destination.
They advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature-sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of ingredients prior to consumption. Please find more information on their food safety processes here.
When will my delivery arrive?
After you sign up and enter your zip code, you’ll have the option to select a delivery day from a list of available options in your area.
To view your delivery window, follow the steps below:
* Log into your account and head to your Upcoming page.
* Your next meal delivery will be displayed at the top of the page.
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Once your delivery ships, they will send you an email with tracking information (this information can also be found on the Upcoming page once the delivery has shipped).
If you haven’t already, you can download their mobile app and enable push notifications that will let you know when your box has been delivered by the shipping carrier on your scheduled delivery day. Visit your ‘Profile’ tab to manage your push notification settings, and decide what types of reminders you’d like to receive. They advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you are receiving temperature-sensitive ingredients. Depending on the season and temperature in your geographic area at the time of delivery, advance planning may be needed to ensure immediate and proper storage of ingredients prior to consumption. Please find more information on their food safety processes here.
Can I return wine I don’t like?
At this time, they don’t accept wine returns. Their wine program is designed to introduce you to new flavors and regions. If you’d like to provide feedback on your selection of wines, please contact their Customer Experience Team here.
