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Bond No 9 accepts VISA, Mastercard, American Express, and PayPal.

Bond No 9 ships within the countries that are available during the checkout process.

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact them immediately at (646) 284-9009. Please provide the order number along with your full name and email address for the fastest service. To assure prompt resolution, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier.

Items purchased at Bond No 9 can be returned within 14 calendar days from the date of shipment.

To initiate a return, please email orders@bondno9.com with your name & order number. They will send a return/exchange form that is to be filled out & included in your return package. Please send back the unused or gently used products in their original packaging to the address listed below, along with the return form.

Bond No 9 is sorry, but online purchases may not be returned or exchanged at Bond No 9 boutiques, Bond No 9 counters in participating Saks Avenue stores, or any additional Bond No 9 retailers. Please refer to the return & exchange section for detailed instructions on how to mail in your return.