*Merchandise Return Form to be filled out
*Return Label with instructions for either a return or an exchange
*UPS Pre-Paid Return Sticker for Drop Off at any UPS Store or UPS Access Point
*Customers are responsible for any UPS or USPS charges relating to Residential Pick-Up Services
*If you did not receive a Merchandise Return Form with your order, please print, fill out, and return this Return Form (Acrobat PDF) for your return/exchange.
Please read the following carefully. If you did not receive a Merchandise Return Form with your Bornshoes.com order, please print, fill out, and return this Return Form (Acrobat PDF) for your return/exchange. The Merchandise Return Form is only valid on orders placed through Born
*If you have purchased your footwear through another retailer you must return your footwear to that retailer, or contact BornConsumers@HHBrown.com Any returns they receive using the Merchandise Return Form, and not purchased through Bornshoes.com, will not be processed or returned to you.
*Straight returns are charged a fee of $6.95 if the UPS Pre-Paid Return Sticker provided is used. The cost of shipping an item to them is the responsibility of the customer. (Note: exceptions to this policy are made for defective items). No shipping charges will be applied to exchange orders.
*Please note that on all exchange requests you will be refunded for the item you return and then charged for the new item when it ships out to you.
*Due to the current high volume, they will process your return/exchange 5-10 days after it is received at their warehouse. You will receive an email from them to confirm the receipt and processing of your return. Please allow 3-5 business days for the refund credit to appear on your credit card/bank account.
If you have any questions, please call them at 1-866-979-2676 or email at customercare@bornshoes.com.
