What payment options are there?
You can pay with Visa, Mastercard, American Express, Discover, Amazon Pay, and PayPal.
Can I see a preview of my print before finalizing my order?
Yes! Once you’ve uploaded your image, you’ll be taken to the Configuration page where there’s a preview window showing you how your print will look.
Can I cancel my order?
Yes. Please email
[email protected] or call their Customer Service office toll free on +1-305-507-8430 (Monday-Friday, 11 am–4 pm EST) to cancel your order.
I haven’t received an invoice?
An invoice should automatically be sent to the e-mail address you provided during the order process. If you can’t see this in your inbox, please check your spam folder.
What should I do if my order is damaged in transit?
In rare cases, their products get damaged in transit, despite their careful packaging practices. You should take pictures of the damaged item and the packaging using a digital camera and send them via email. Please let them know as soon as possible so that they can replace the item in a timely fashion.
What is your returns policy?
You can return your goods within 30 days of purchase if you are not completely satisfied.
Please email them an image of your delivered item. Please specify whether you are requesting an exchange or refund, as well as your reason for doing so. Include the order number and the name and email address used for the order. They will get in touch with you by the end of the next working day.
For more information please see their refund policy here: https://www.canvasdiscount.com/reprints-and-returns/.
What should I do if my item is damaged?
If your product is damaged, please contact their Customer Service team via email, stating the order number and the name and email address used for the order. Please include a picture of the delivered item (including the packaging), so that they can determine whether the damage occurred during shipment or production. Please refrain from returning damaged items.
I canceled my order, why haven’t I seen a refund on my credit card?
Please allow 3-5 business days after a refund has been processed for the funds to reach your account. If you still don’t see a refund after this period, please contact their Customer Service team.
