What is the payment method?
Grand Slam New York accepts VISA, Mastercard, American Express, Discover Card, JCB, Diners Club and PayPal.
How long does it take for orders to ship?
Most orders will ship the same day if placed before 4 pm Eastern Time. Orders placed after 4 pm usually ship the next day. If an item is out of stock, then the order will not ship until the item comes in. Out of stock items usually come in within five days. If an item you ordered will not be coming in shorter than Grand Slam New York will contact you as soon as they know. Orders placed “overnight” or “2-day” will always ship the same day if placed before 5 pm. If an item is out of stock then you will be notified immediately so be sure to put a phone number you can be reached at in the contact information.
I placed an order but got no confirmation email what do I do?
If you never got to the confirmation screen then its possible that the c/c declined. You can try changing the address. If you got the confirmation screen but didn’t receive an email confirming your order it could be one of a few things. Maybe the email address was not entered correctly or maybe the server timed out. The best thing to do is to contact Grand Slam New York and find out if the order went through.
I’m having trouble placing my order, what should I do?
Give Grand Slam New York a call at 866-398-6388 and we’ll be glad to place your order over the phone. You can call between the hours of 10 am- 7 pm ET Monday - Thursday, and Friday from 10 am - 4 pm ET.
I received a damaged item, what do I do?
Whether you ordered the item, or you’re getting it as a gift, call Grand Slam New York right away at 866-398-6388 or email them at firstname.lastname@example.org. Damages must be reported within 2 days of delivery.