What is the payment method?
Collectif accepts VISA, Mastercard, Maestro and PayPal.
Where does Collectif deliver?
Collectif deliver in limited countries during the checkout process.
How long does your returns process take?
Collectif will usually process (issue your refund/credit note & email you) returns within 7 calendar days of receipt of your parcel. However, during busy periods, please allow up to 14 calendar days. They will contact you via email as soon as they have opened your return.
My order hasn’t arrived - what can I do?
If you have not received your order within 15 working days, please email email@example.com. Please include your order number, so that customer services can find your order status ASAP.
What if I’ve received an incorrect/faulty item?
If Collectif have sent you an incorrect or faulty item, please get in contact before you send your parcel back - this will speed up the return process. Their customer services team will reply to your email ASAP and advise how best to proceed.
How do exchanges work?
If you tick ‘credit note’ on your returns form, Collectif will now automatically issue an amount equal to the value of the returned item (at time of purchase) straight into your Collectif e-wallet, as soon as they process your return. You can then use this to re-buy the item in a new size or buy a different item entirely. The value of your credit note will simply be deducted from your basket at the final stage of checkout.