What is the payment method?
Creativegallery.com accepts VISA, Mastercard, American Express, Discover Card and PayPal.
Where does Creativegallery.com deliver?
Creativegallery.com delivers to the United States and Canada only.
Can you ship to a PO box?
Creativegallery.com must have a physical address to ship to. If you have a PO Box or APO box, you may contact them for additional options.
What are your shipping charges?
Shipping charges are based on the size, weight, value and destination of your package(s) and also include labour, packing/wrapping, packaging supplies and materials. Individual orders may be shipped together and will incur the individual shipping charges since a majority of the fees are in the items above, less freight cost. Your shipping charge will be calculated prior to enter your payment information.
What if my print arrives damaged?
If you notice your package is damaged while your delivery person is having you sign for the package, please let the delivery driver know and have them note the damage. You will need to keep all packaging materials for inspection. Please handle your prints carefully. Creativegallery.com cannot replace a print that is damaged from mishandling after you receive it. They have a very low rate of damaged packages but accidents do happen. If your package arrives damaged please take photographs of the damage and contact them at [email protected]
What if I made a mistake and need to cancel or change my order?
Once orders are approved online they immediately go into production. If you need to make changes to your order please contact customer service and they can help you with options.
If you decide to cancel your order please email the request in writing to the customer service department to [email protected]