What is the payment method?
Eastpak accepts VISA, Mastercard, American Express, Maestro, and PayPal.
How can I track my delivery?
You can track your delivery within “My account” in the section titled ‘Track delivery and returns’. They will also send you a link to track your order in your delivery confirmation email. Please note that this tracking link will become available only 24 hours after the collection of your items.
What if I ordered the wrong colour or size?
If you bought your item online and ordered the wrong colour or size, they advise you to return your original item by following their returns process and to place a new order for the correct colour or size. If you bought your item in-store, you will need to return it to the shop where you bought it from and then purchase the new colour or size in that same store or online.
What is your return policy?
If for any reason you are unhappy with your online purchase, you can return it for a full refund (even if it was bought in Sale or Outlet) within 30 days from the date of delivery, providing it has not been worn or used and is in its original packaging. If you want to return an item bought in a store, you must return it to the store that you bought it from.
How long will my refund take?
As soon as they’ve received your refunded item/s in their warehouse, they’ll send you a confirmation email and process your refund payment within 5 - 7 working days.
