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Updated 2nd December 2024
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What forms of payment method do you accept?
FaceTory accepts VISA, Mastercard, American Express, Discover Card and PayPal.
What are the shipping costs?
Free U.S. shipping for orders of $25+ Free U.S. on any of our subscription boxes (4-Ever Fresh, 7 Lux, Lux PLUS)
International shipping prices vary by country and start at $9.95. Shipping is calculated at checkout.
How long will my order take to arrive?
FaceTory orders are processed immediately and shipped daily Monday - Friday. Your order should be shipped within roughly 24-48 hours of your processed charge. Once your order has been processed, you should get a confirmation email with your tracking information. Tracking for international orders may take about 3-4 days to show movement.
Can I return subscription boxes?
Returns, refunds, or exchanges are not possible for subscription orders once they have been given a tracking number. Full refunds are available, however, if you are able to contact them (support@facetory.com) before you receive your tracking number.
Can I cancel or make changes to my order?
Once your order is placed, it immediately goes into processing, packing, and shipping. Once you have been given a tracking number, they are not able to cancel or make changes. To cancel a processed order that has not been assigned a tracking number, email them at support@facetory.com immediately with the subject line as "Current Order Cancellation" and include your order number. Unfortunately, order cancellations and refunds on any processed orders are not guaranteed.
Can I return Shop orders?
Unopened and unused marketplace orders are eligible for a return, but please keep in mind that returns and refunds are only honoured within the 30 days following the delivery of the package and that shipping costs will be deducted from the total refund. To initiate a marketplace return, please contact support@facetory.com. Unfortunately, any additional shipping and handling fees will not be covered unless there was an error from their end.
How long does it take to process a return and receive a refund?
Please allow approximately 5 business days for credit card refunds to process. You will be refunded to your original form of payment. Please note, original shipping charges are not refundable.
support@facetory.com
Address
1900 Raymer Ave Fullerton, CA 92833
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FaceTory principles is to create products that are approachable, affordable, and functional that they can confidently recommend to their loved ones, especially to their FaceTory's family. FaceTory is so excited to have you on board this journey to discover your inner and outer glow. FaceTory realized this more and more as we talked to their friends and family.
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About FaceTory Homepage
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https://www.facetory.com/
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