What is the payment method?
Gaiam accepts VISA, Mastercard, American Express, and Discover Card.
What is the sale tax policy?
They charge sales tax for orders shipping to California, Colorado, Illinois, New Jersey, New York, Ohio, Pennsylvania, Tennessee, Minnesota, North Carolina, Washington, and Wisconsin. This will automatically be added to your order.
When does Gaiam ship my order?
In-stock items typically ship within 2-3 business days of order placement. If an item ships directly from the manufacturer, its extended lead time will be stated in the product description.
What is Freight Truck (LTL) delivery?
LTL stands for ’Less-Than-Truckload’ for a domestic shipment of pallets through a freight truck. By consolidating your order on a pallet(s) and shipping via this method, they are able to keep your shipping costs low as opposed to billing you for multiple boxes/shipments. Depending on the number of pallets being shipped, more than one shipment may be necessary. LTL Shipments can be delivered to a home or business address.
As for any shipment, the cost of shipping pallets is based on the weight, the number of pallets, distance, and if any other extra services are required for delivery.
What is the return policy?
Please allow 14 days for us to receive and process your return. Original shipping and handling fees are not refundable. They’ll credit or refund the value of the items returned and any taxes you were charged less the original shipping charges. Please contact Customer Relations for more information regarding their return policies. Credit card adjustments should appear within two billing cycles.
Within 30 days of purchase, they will refund the original form of payment for online and phone purchases. Credit card refunds should appear within 5 to 10 business days on your online statement after they are processed. Any returns after 30 days of purchase will not be accepted.