WHAT FORMS OF PAYMENT METHOD DO YOU ACCEPT?
Golden NYC Jewelry accepts Amex, Apple pay, Discover, Diners Club, Google pay, JCB, Master Card, PayPal, Shop pay, and Visa.
WHEN WILL MY ORDER SHIP?
The process and ship orders from their New Jersey warehouse Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase unless otherwise noted. Shipping time for custom/handmade pieces may take longer, details of which can be found in the product description. When your order ships, they will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, you can find the tracking number by clicking “My Account” and then “My Orders.”
HOW WILL MY JEWELRY ARRIVE?
Your Jewelry will arrive individually wrapped and sealed to ensure they safely get to you. They recommend a jewelry organizer for storage and a pouch for travel. You can purchase Golden NYC pouches in the shopping bag at checkout. Made-to-order personalized items, such as monograms and nameplates, include a complimentary travel pouch.
I JUST RECEIVED MY ORDER, BUT I’D LIKE TO RETURN PART OF IT. DO YOU ACCEPT RETURNS?
Of course! they love experimenting with jewelry and understand that you might occasionally change your mind. You can send the most unworn jewelry back within 30-days of the ship date for a full refund or credit. All tags must be attached. Please include your original invoice with your return, and note the reason for return. Without order information, they are unable to process your return. Additionally, if you received a free gift with a purchase, please make sure to send it back with the return or the retail value of the gift will be deducted from your refund. Please note: Personalized styles and Final Sale items cannot be returned. They do not offer free return shipping for international orders.
WHAT IF I CAN’T FIND MY ORIGINAL INVOICE?
Please print out the order confirmation email or the order information in your account. Without this information, they will be unable to process your return.
CAN I APPLY A PROMOTION CODE TO AN ORDER I ALREADY PLACED?
Unfortunately, they cannot retroactively apply promotion codes to any orders.