What are J.Crew Factory payment methods?
J.Crew Factory accepts all major Debit and Credit Cards.
When will my credit card charge?
Your credit card will be charged once your order has been processed and shipped, and an e-mail will be sent once the entire order is ready for pickup. You may pick up your order at the store for up to 7 days by providing a store associate with your pickup notification e-mail and a government-issued photo ID.
Does J.Crew Factory ship Worldwide?
No, J.Crew Factory ships only in the USA.
How long does it take to process the return?
Please allow up to three weeks from the date you mail your item(s) back for your return to be processed you will receive an email confirmation when complete.
What is your return policy?
J.Crew Factory gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for full refund or exchange within 30 days of original purchase. For your convenience, online and phone purchases may be returned to a J.Crew Factory store.
What is your refund policy?
Refunds will be made in the form of the original payment unless they agree to credit a different payment type. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. All lingerie, vintage, altered or final sale items cannot be returned or exchanged.