What is the payment method?
Jeulia accepts all the major of Credit/Debit Card, PayPal Express, and PayPal Credit.
Why was my payment declined?
JEULIA accepts VISA, Mastercard, and JCB. If you have trouble paying via credit card, please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, they suggest trying a different card or payment method.
How long does delivery take?
Delivery Time= Processing Time + Shipping Time
Processing time differs from product to product. Some popular styles can be shipped out within 24 hours, while engraved or custom orders may take up to 3-12 business days.
Shipping time depends on the shipping method you selected.
Why is the tracking number not working?
When they ship their packages to you, there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days to see any activity once it has been shipped out from our end.
What is the return policy?
Jeulia offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date.
Will I get a full refund for my return?
Jeulia will offer a full refund on all items you returned (exclude return shipping fee, insurance fee, and unreturnable items).
Note: The standard shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, they do incur the original cost of shipping for every order. Therefore, they do not refund our original shipping cost.
How long does it take for the refund to be processed?
Returns will be processed within 5 days upon receipt of your package. The refund will be issued either in the original payment method or via store credit as you requested. Once your refund has been issued, you will receive a confirmation email.