If you, as a private individual (and not in the course of a business) buy from them over the website (without any face to face contact) you are entitled to change your mind, cancel your order and get a full refund. If you want to cancel or change an order before it has been despatched please contact them and they will issue a full refund.
If for any reason, you decide you donβt want your purchases, after they have been despatched, then they will refund or exchange in accordance with your legal rights. Please report the matter to them immediately and certainly within 14 days of receiving the goods, either email or phone Customer Services (tel. 01902 458410 β Mon to Fri 9.30 am to 5.30 pm).