They cannot cancel a USPS order once it has shipped. If you wish to cancel an order that has been shipped, please contact Customer Service at (206) 909-3354. They are available for you Monday through Friday, 9 am to 5 pm Pacific time. You can also email Customer Service at support@lazarusnaturals.com.
If your order was shipped via UPS and you would like to cancel it, please contact Customer Service at (206) 909-3354. They will do everything they can to process a return to the sender's request and prevent the order from being delivered.
If your order does happen to be delivered after you have contacted them to request a cancellation, Customer Service will email you a pre-paid return label and fully refund you for your order once it is returned to them. They can only refund for expedited shipping if the order was not delivered by the estimated date.
Note: Order cancellations must be requested to Customer Service prior to delivery. Otherwise, your request will be considered a return and follow their standard return policy.