If you think your item is damaged, please contact them immediately and send them:
Your order ID
Description of the issue
Clear product photos that show the extent of the damage on all sides.
Photos that clearly show the outer packaging, including the shipping label.
All Lime & Lou items have a warranty of 6 months.
Please file the claim within that timeframe to be eligible for a reorder or refund.
Once a Lime Team member has received and approved your claim, you will be eligible for a free reorder or a full refund.
Cases of defects:
Print issues like ink spits or scratches
Product issues like a warped or bowed print, or media flaws that exceed 1/8β in size.
Shipping issues like damaged or lost in transit.