All returned items must be pre-approved with authorization by email. All returns must be in the original packaging and "new" condition as all merchandise shipped from their warehouse leaves there in perfect condition. All gift items must be included together with the returned items. If the gift item is not included in the return, its value will be deducted from the credit for the returned item. In the unlikely event that you should doubt the quality of an item, you must notify them within 72 hours of receiving the merchandise to obtain a written return Authorization Number. Merchandise that will be returned or refused, will be subject to a restocking fee of up to 50% or $15 whichever is more. "Collector items", lighters or limited edition items are not returnable. Cigar Samplers, Double Stacks, Cigar Combos and Triple Deckers are not returnable. Once you have obtained an Authorization Number, mark it on the package next to the address label. All returns will be reviewed and subjected to applicable restocking fees and shipping charges as all returns cannot be resold. Buyer's remorse is not accepted for any returns. All orders from Mike's Cigars are automatically processed by their secure merchant processor and sent for shipment as soon as possible. During this process, they incur irreversible fees as part of the shipping process; as such, they are unfortunately unable to cancel orders free of charge. All orders cancelled before shipping has occurred will be assessed a 7% cancellation fee (or a minimum of $10) before any credit is issued. An order will not be considered for cancellation after it has shipped. It will be treated as a return with all applicable fees.
