What is the payment method?
Proozy accept payments through all major Credit/Debit Cards and PayPal.
Where does Proozy ship?
Proozy ships within the US and Canada only.
Is it easy to return items?
All merchandise must be unworn, unwashed, returned in the condition you received it and with the original tags when applicable.
Once your return is authorized, you’ll receive step-by-step instructions along with a prepaid shipping label via email. The cost of return shipping, a flat rate of $7.00 for any number of items, will be deducted from your refund, however, additional charges may be applied for oversized/heavier items. Proozy will refund the purchase amount to the original form of payment upon receipt. Proozy do not refund outbound shipping charges.
What items are returnable?
Proozy accept returns within 30 days of receipt of the item.
How soon will I get my refund?
Proozy offers instant store credit for those who qualify. You will know immediately once you’ve completed your return. Please allow up to two weeks for your return to be processed (this includes the time it takes you to drop off your return).
What items are non-refundable?
Items marked as final sale (boxer briefs, undergarments and mystery packs are final sales). Free gifts or promotional items with retail value.