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Sizzlefish accepts VISA, Mastercard, American Express, Discover Card, Shop Pay, Amazon Pay and PayPal.

Sizzlefish delivers to the USA only.

Your package will take 1 to 3 days to arrive to you once it is shipped. They do not ship across weekends because shipping time extends past the effectiveness of dry ice.

They pack your products carefully in a reusable, recyclable cooler containing plenty of dry ice. The individual portions or packs within the cooler are vacuum-packed. Your fish items should arrive hard-frozen, and all you need to do is transfer them directly to your freezer. There may be some remaining dry ice in the bottom of the shipping cooler, beneath the shipping pad that is under the fish items. Please use care handling any remaining dry ice (per notes on the plastic cover); you can simply place the lid back on the shipping cooler overnight to allow the dry ice to dissipate.

Sizzlefish wants you to be completely satisfied with the quality of their products. If you receive fish products that are thawed or materially damaged or have other substantive problems, they will replace your products free of charge. To request a replacement, please contact them at support@sizzlefish.com with details within 7 days of receipt of products. If it is conveniently possible to photograph the problem and attach a photo to your email, they would appreciate it. This is not a requirement but will help their QC department in dealing with packaging or shipping issues. A replacement will be shipped using the same shipping option as the original order. They are unable to accept returns on their perishable goods, so please do not send your purchase back to them.