Will I be charged in my home currency?
No. You will be charged in $USD - US dollars. For convenience, Status Audio can display pricing in €Euros or £GBP at the current exchange rate. You can select the currency in the upper right corner of the screen.
Does your 30-day performance guarantee and 1-year warranty apply to UK/EU customers?
Yes. UK/EU customers are covered by their 30-day performance guarantee and one year warranty. For EU returns, Status Audio reserve the right to charge customers to return shipping costs.
How long will my order take to arrive(US/CA)?
U.S. customers have multiple shipping options available for both standard and expedited deliveries. Status Audio standard shipping rate arrives between 2-5 days. Status Audio also offer expedited 2-day service. Status Audio utilize a variety of carriers (UPS, FedEx, UPS, etc.) to ensure a speedy and reliable delivery. Canadian customers have a single standard shipping rate (5-10 days) available.
How long will it take a UK/EU order to arrive?
All UK/EU shipments will be dispatched from their UK warehouse, which is located just outside of London. Since UK shipments are dispatched locally, they can arrive as quickly as 2 days. EU delivery takes a bit longer, and delivery times can vary - generally, 5-15 days. Customers will be given a delivery timeframe at checkout.
My headband snapped. What are my options?
Status Audio typically offer customers with snapped headband partial credit towards a replacement set. Status Audio consider this user-inflicted damage, although if you believe your headband snapped as a result of a defective product, Status Audio will certainly hear you out. Regardless, please use the contact form below and Status Audio will provide a speedy resolution.