Return Authorization must be requested within 7 days of the order's delivery date. SV Moscow only accepts returns of unworn, unwashed, undamaged, and unused items with their original and SVMoscow tags. Footwear & accessories must be returned in its original boxes. Soles of footwear must be in perfect condition and must not be damaged in any way.
SV Moscow does not accept returns for jewelry, underwear, swimwear, and perfume.
SV Moscow will not accept returned items that do not follow the terms and conditions of the return policy. Such items will be returned to the sender at his/her own cost. The balance will be refunded to your credit card within 10 business days of the reception of the item at the SV Moscow warehouse.
Please, contact SV Moscow at first by email or phone prior to shipping the items, if you want to authorize a return. After shipping the return please send SV Moscow the tracking number, as they are not responsible for delayed or lost packages.
Please, note that all merchandise may only be returned at the customer’s expense.