Which countries can you deliver to?
For all orders in the UK or sent to a European country, they use DPD. For Russia, Royal Mail. For China they use 4PX and for the US and the rest of the world, they use DHL. They may from time to time change these partners in order to fulfill despatch and shipping demands.
Where will my order be shipped from?
Their bags are handmade in the UK. All products are shipped worldwide from their distribution center in the UK.
Can I cancel or amend my order?
They aim to despatch your order as soon as possible, this means they cannot cancel or amend your order once it has been placed. If your order is incorrect, you can, of course, return or exchange (non-embossed) items once they’ve been delivered to you.
How can I pay?
They have 7 methods of payment - Amex, Mastercard, Visa, Union pay, Wechat Pay, Ali Pay & Paypal. If you have any problems placing your order then you can call their offices on +44 (0) 1223 833 050 to place your order over the telephone.
How do I return my bag if it is not suitable?
For more information on returns please see Returns.
PLEASE NOTE: Any delivery instructions on Paypal orders must be made on their website, not on the Paypal payment page.
f I purchased a bag as a gift and it is not suitable, can I return it?
You can refund or exchange all unused and unembossed purchases within 28 days of you receiving your parcel. They do request that you get in touch with them regarding the return of your bag within 14 days. They do not offer refunds or exchanges on products that have been embossed.
My bag is faulty. Can I get a refund or exchange?
Cambridge Satchel Company bags are manufactured to a very high standard but sometimes, as these bags are handmade, it’s possible for a fault to occur. If you believe there is a fault with your order please contact them via email with photographic evidence of the fault and they will advise you of their returns procedure. If you wish to return the bag as it does not suit your requirements please request a return form from their customer services team. Returns will only be accepted if the satchel is unembossed and in a new, unused condition.