What is the payment method?
Yankee Candle accept payments through all major Debit & Credit Card as well as PayPal.
Where does Yankee Candle ship?
Yankee Candle ships within the US only.
How do I cancel or modify my order?
Once your order has been placed they are unable to change any details or cancel your order. If you made a mistake, please contact their customer service team so they can arrange to return your order once it has shipped or try to amend the delivery address with the courier.
What if I have not received my order?
If you have not received your order, please contact their customer service team.
How do I use a wax melt?
Their wax melts should be used in a melt warmer. Just place the melt or a piece of it in the top of the warmer. If you are using a conventional warmer, you will need to place an unscented tea light in the bottom of the warmer. If it is an electric warmer, simply plug it in and turn on.
How can I reduce the size of the flame?
To avoid large flames on your candle, trim the wick of your candle before each new use (using a wick trimmer). For WoodWick candles, extinguish your candle, wait until it has cooled down and the wax is completely solidified. Using your fingertips, break off the top of the wick gently.
What is the return policy?
To make a return and get a refund, please contact their customer service team (visit their “Contact Us” page for details).