What is the payment method?
Zeelool accepts VISA, Mastercard, American Express, Maestro, Discover Card, Diners Club and PayPal.
What countries do you ship to?
Actually, Zeelool can deliver our glasses to every county around the world. A full list of the countries where the ship glasses is available on the Payment Page. When you click on the Country drop-down window, you will see the list of countries.
How do I track my order?
* Click ‘Track Order’. Please fill in the email address you used to place your order or the tracking number when your glasses have been shipped out.
* Login into your own account and you will see the status of your order and its details.
* Send an email to [email protected] (Customer Service Department) or contact Zeelool online customer service if you can’t track your order via the above methods.
* Give them a call at +1 (302) 990-0619 Mon.- Sat. 4:30pm - 1:30am next day (PST).
* Chat with their Online Agents.
I just placed several orders. Can I combine the shipments?
Yes. If the glasses quantity of your orders is no more than 4 and you did not use any voucher or promotion on your orders, you can combine them for one shipment and Zeelool can refund you part of the shipping fee. Just tell them your order numbers before checking the package status by sending an email to [email protected]
If you already used promotion in your orders, they can combine the shipments, but no refund of the shipping fee.
What do I do if my package was damaged?
Immediately contact Zeelool Customer Service department. They will work with you to get your damaged glasses replaced with a new pair as soon as possible.
What is the cancellation policy?
If you want to modify or cancel your order, please contact Zeelool customer service team within 24 hours. An extra charge will be generated if there is a price difference. Since all the lenses are customized by the prescription offered, free cancellation/modification is not provided for prescription glasses. Shipping charges and differences are not included if there is any.
What if I received a damaged item?
If you receive the wrong items which are not what you ordered, please contact Zeelool with a photo of the package and label which shows the order information, along with your order number and frame SKU. Or if you don’t receive any item in your order, please also contact them with a photo of all glasses received and the package box, along with your order number and frame SKU. They will resend you the correct items immediately.
What is the return policy?
If you need to return an item, please email, chat or call Zeelool within 30 days of receiving the item to get the address and notes for returning. Please noted that any return without informing them will not be accepted. By the way, they are not responsible for any postage of returning.