What are Braun payment methods?
Braun accepts VISA, Mastercard, Maestro and Google Pay.
Where does Braun ship?
Braun ships within selected countries provided during checkout.
What do I do if I have not received my order?
They send you an email as soon as your order is on the way so that you can find out when it will arrive.
For tracked orders, use the tracking link provided in your email or located in your account to check your order status.
Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.
Their Delivery Information page can give you more information and timescales.
How long will it take for my order to be delivered?
Their Delivery Information page can tell you that, you’ll have the option to see timeframes worldwide.
What is your return policy?
Please refer to their Returns Policy page for more information.
If this doesn’t answer your question then their Customer Service team is on hand to help. You can contact them through your account.
Can I cancel my order?
You have the right to cancel this contract within 14 days without giving a reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel, you must inform them of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by post). You may use the example model cancellation form below, but it is not obligatory.
What should I do if I receive an incorrect item?
They have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept their apologies if you have received an incorrect item. As part of their customer objectives, they will do their utmost to resolve your query with speed, ease and with absolute minimal inconvenience.
They will review each case individually when considering the return of the product; in some cases, they may require further information such as pictures so they can choose the best course of action. Their aim is to provide the best solution for you as quickly as possible.
What should I do if my item is damaged?
Although they take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept their apologies if you have received a damaged item.
They ask that you do not refuse delivery, instead accept the goods and contact them immediately. Refusal may actually result in a delay in the parcel being returned.
You can contact them through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of their team will review the details and offer the best resolution to resolve your query.
How do I report a fault with my product?
Please accept their apologies if you believe there is a fault with your item, they take all complaints regarding the quality of their products seriously and they will need to investigate the reported fault in more detail.
In order to do this, they ask that you contact them through your account using the online message centre. Please provide details of the fault and where possible attach pictures to your message.