How can I change or cancel my macys.com order after it has been submitted?
You have 30 minutes to change or cancel your order after you have placed it. However, if you have chosen to Buy Online, Pick Up In-Store or use Same-Day Delivery, you only have 15 minutes to change or cancel your order.
What is Macy’s return policy?
Macys wants you to love your purchase, but if you are not completely satisfied, they gladly accept most returns by mail and in stores within 90 days of purchase for free. Exceptions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
Why is my order arriving in multiple shipments?
Macys makes every effort to ship your items together. However, there are times that they may have to divide your order into multiple shipments.