You may cancel your purchase within 2 hours (120 minutes), from the time of the original purchase for a full refund to the original form of payment. After the 12 hours window, has been reached, your order should be fulfilled and on its way to your shipping destination. Orders may not be cancelled once they have been packaged for shipping, expired the 2 hours threshold or are in shipped/fulfilled status. These timeframes are estimates and may be subject to changes at any time, as their system is automated and the fulfilment inquiry may have been sent under the 120 mins timeframe.
To cancel an order, please contact BulbHead Customer Care toll-free at 1-832-981-3820. For your convenience, Customer Care is open Mon - Fri 9:00 AM to 5:00 PM AST.