Can I return my order?
Their goodwill returns policy means you can return an item within 35 days of when you purchased or received it (14 days for sale items bought online unless otherwise stated; exclusions apply). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer an exchange in our clothing and home stores (store returns only) or a full refund. This does not affect your statutory rights. Please click here for further details.
How can I return an international order?
International items ordered from marksandspencer.com can be returned to any UK store, excluding their Outlet, Simply Food, BP and Moto service station, hospital, airport and train station stores. You’ll need to take along your order summary. Orders placed on our dedicated international sites can be returned to their local stores (e.g. Ireland).
Do I get a refund if I don’t collect my order?
They keep clothing, beauty and homeware orders for seven days; after that, we’ll return the items to stock and issue a refund via the original method of payment. If you can’t pick up within seven days, we can sometimes extend the holding period – please call your collection store to check. Find your nearest store.
What are my cancellation rights under the Consumer Contracts Regulations?
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”), if you are contracting with them as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. For example, if you receive your order on a Thursday, you have 14 days from Friday to notify us of your cancellation.