From time to time customers will want to return their plants even though they offer an abundance of information to each customer when ordering their plants. Since plants and trees are perishable items, they cannot be returned without their permission. Restocking fees will be charged to each customer who returns a plant in live condition with authorization from Perfect Plants. Restocking fees will be 25% of the purchase price of the original order. If your order is accepted for returns, they will offer a store credit for the purchase price, less the 25% re-stocking fee. Non-perishable items, such as fertilizers, tree water bags, pruning shears, planting mixes, etc may be subject to returns with Perfect Plants permission. The customer will be responsible for all shipping and processing charges. Perfect Plants does not refund the shipping cost to customers to return their plants to them.