What is the Perfect Plants payment method?
Perfect Plants accepts VISA, Mastercard, American Express, Discover Card, Diners Clubs, Meta Pay, Google Pay, Amazon Pay, Venmo, Apple Pay and PayPal.
Where does Perfect Plants deliver?
Perfect Plants delivers to the United States only.
When will my order ship?
Perfect Plants strives to ship their orders at the beginning of the week to ensure they are delivered prior to the weekend. All orders are shipped within 1-3 days after the order is processed unless you have requested otherwise.
Can I cancel an order I have already placed?
Perfect Plants hates to see someone cancel an order of plants that are sure to impress, but these things happen. Due to the fact that many orders are processed quickly, cancelling an order can sometimes be difficult. You may however request for cancellation of your order by calling them at (850) 997-3008. Customers cannot cancel orders through email. If you contact them before we package your order, a full refund will be given with no additional charge. Cancelled orders that have not yet been shipped, but are in the shipping process, will be charged a 10% cancellation fee. If the order has tracking information they will not be able to cancel the order, as it is already been shipped.
Can I return my plants?
From time to time customers will want to return their plants even though they offer an abundance of information to each customer when ordering their plants. Since plants and trees are perishable items, they cannot be returned without their permission. Restocking fees will be charged to each customer who returns a plant in live condition with authorization from Perfect Plants. Restocking fees will be 25% of the purchase price of the original order. If your order is accepted for returns, they will offer a store credit for the purchase price, less the 25% re-stocking fee. Non-perishable items, such as fertilizers, tree water bags, pruning shears, planting mixes, etc may be subject to returns with Perfect Plants permission. The customer will be responsible for all shipping and processing charges. Perfect Plants does not refund the shipping cost to customers to return their plants to them.
