They offer a 60-day satisfaction guaranteed return policy for all jewelry in its original condition with proof of purchase. There are specific promotions, however, that are not eligible for returns and will be indicated as such in the email and on the website product pages. Once your piece is returned, we will provide a full refund. The only fee you are responsible for is the return shipping. Please be sure to include full postage. Due to high volume, packages received without the proper amount of postage applied may be subject to significant processing delays or may be returned to sender by USPS. For assistance with processing a return, please click here.